Hiller, S. and Self, J. (2004). "From Measurement to Management: Using Statistics Wisely in Planning and Decision-Making." Library Trends (Special Issue on Organization Development in Libraries), 54 (1), 129-155.

Hiller, S. (2004). "Another Tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program." Journal of Library Administration, 40, (3/4), 121-137.

Hiller, S. (2003). "Evaluating Bibliographic Database Use: Beyond the Numbers." Against the Grain , 15 (6)(December 2003-January 2004), 26-30.

Hiller, S. (2003). "But What Does It Mean?" Using Statistical Data for Decision Making in Academic Libraries." Statistics in Practice - Measuring and Managing, Proceeding of the IFLA Satellite Conference, Loughborough (England), August 2002. Library and Information Statistics Unit (LISU) Occasional Paper No. 32, 10-23.

Hiller, S. (2002). "The Impact of Information Technology and Online Library Resources on Research, Teaching and Library Use at the University of Washington." Performance Measurement and Metrics, Volume 3, (2), 134-139.

Hiller, S. (2002). "How Different Are They? A Comparison by Academic Area of Library Use, Priorities, and Information Needs at the University of Washington." Issues in Science and Technology Librarianship, 33, Winter 2002, Article 1. (http://www.istl.org/02-winter/article1.html)

Hiller, S. and Self, J. (2002). "A Decade of User Surveys: Utilizing a Standard Assessment Tool to Measure Library Performance at the University of Virginia and the University of Washington." Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services, August 2001, Pittsburgh Pennsylvania, Association of Research Libraries, 253-262.

Hiller, S. (2002). "Listening to Our Users." Library Directions, Winter 2002, 1-3. ( http://www.lib.washington.edu/about/libdirections/ldwin02-web2.pdf)

Hiller, S. (2001). "Assessing User Needs, Satisfaction and Library Performance at the University of Washington Libraries." Library Trends, 49 (4), 605-625.