International Federation of Library Association (IFLA) Meeting, Buenos Aires, Argentina, August 2004

Reference Work Section Program

• Community Assessment: An Essential Part of the Reference Librarian Toolkit. (with Jim Self and Jane Schillie)

ALA Annual Meeting, Orlando, Floida, June 2004

ALCTS Program, Best Practices: Collection Management and the Application of the New Measures for Library Assessment

• The Value of the User Needs Assessment in Collection Management

4th Reference Service Symposium, Minneaplis, Minnesota, May 2004

• Learning from Assessment: Making Our Libraries Better.

ALA Mid-Winter Meeting, San Diego, January 2004

LibQUAL+ ShareFair

• LibQual+ in an Established Assessment Program: The University of Washington Libraries Experience

ALA/CLA Annual Meeting, Toronto, June 2003

ACRL-STS Program “Partners in Science:An Exploration of a Scientist-Librarian Relationship”

• How Scientists and Engineers Find Information and Use Libraries, Steve Hiller